We pride ourselves on offering you a service second to none! We aim to dispatch your order quickly and efficiently the same day we receive it using our Tracked Delivery system.

All orders are dispatched the same working day subject to stock availability. All delivery services are subject to stock availability and orders being received before 2pm Monday to Friday (as long as this is a working day). Orders placed after 2pm Monday to Friday and orders placed over Weekends and Bank Holidays will be dispatched the next working day. All orders are delivered by the relevant courier Monday to Friday as long as this is a working day. The only exception to this is a Saturday delivery for orders placed on a Friday (Excluding Bank Holidays) using our Special Delivery Next Day Service. All orders using this service are guaranteed to reach you by 1pm the following day (Excluding Bank Holidays).

 

Our website is not real-time compliant so sometimes items may be Out Of Stock! The website is updated every day so if you are not sure of the availability of an item please telephone us on +44 (01223) 353003 or e-mail us at orders@jokeshop.co.uk.

 

If we cannot supply any of your order we will notify you via e-mail. If we can only supply part of your order we will dispatch the product(s) that are available and you will be notified of this when you receive your order. Please note that if a product(s) is Out Of Stock you will be refunded immediately for the missing product(s).

 

You do have the option of informing us Not To Send your order if an item is Out Of Stock. You can do this by telling us in the Additional Comments Box when you place your order. When using our First Class 1-3 Day Delivery Service the Additional Comments Box can also be used to tell us if you would like to have your order dropped off in a Safe Place. This is very useful if you are going to be out when your order is delivered. A safe place can be your shed, porch, garage or with a neighbour or other Safe Place. If you are out when your order is delivered and you have not stated a Safe Place your order will be taken to your local Royal Mail Sorting Office. A card will be left to tell you how to arrange delivery or collection. The Safe Place option is not available for the Special Delivery Next Day Services as this service requires a signature.

 

All UK orders using our First Class 1-3 Day Delivery Service or our Special Delivery Next Day Service have a maximum weight of 20kg. If your order weight is more than this, or if the goods you have ordered are over 60cm in length, your order will then be dispatched using Royal Mail Standard Parcel Service and delivery times will be 3-4 working days. Please note if your order includes an item over 60cm in length, it and anything else you order will be sent via Royal Mail Standard Parcel Service.

 

All International orders under 2kg are dispatched using Royal Mail International Service and delivery is 5-10 working days. All International orders over 2kg are dispatched using Parcelforce Worldwide Service and delivery is 2-4 working days.