We pride ourselves on offering you a service second to none and aim to dispatch your order quickly and efficiently the same day we receive it!
All orders are fully tracked and dispatched the same working day subject to stock availability. All delivery services are subject to stock availability and orders being received before 2pm Monday to Friday as long as this is a working day. Orders placed after 2pm Monday to Friday and orders placed over Weekends and Bank Holidays will be dispatched the next working day.
Our website is not real-time compliant so sometimes items may be Out Of Stock! The website is
updated every hour so if you are not sure of availability of an item please telephone us on +44 (01223) 353003 or e-mail us at orders@jokeshop.co.uk.
If we cannot supply any of your order we will notify you via e-mail. If we can only supply part of your order we will dispatch the product(s) that are available and you will be notified of this when you receive your order. Please note that if a product(s) is Out Of Stock you will be refunded immediately for the missing product(s).
You do have the option of informing us Not To Send your order if an item is Out Of Stock. You can do this by telling us in the Additional Comments Box when you place your order. If you use our Tracked 2-3 Day Delivery Service the Additional Comments Box can also be used to tell us if you would like to have your order dropped off in a Safe Place. This is very useful if you are going to be out when your order is delivered. A safe place can be your shed, porch, garage or with a neighbour or other Safe Place. If you are out when your order is delivered and you have not stated a Safe Place your order will be taken to your local Royal Mail Sorting Office. A card will be left to tell you how to arrange delivery or collection. Please note that the Safe Place option is not available for our Next Day Delivery Service, as this requires a signature.
All dispatched orders are fully Tracked. For UK orders we give you a choice of two Royal Mail Services. These are Tracked 2-3 Day Delivery Service for orders weighing no more than 5kg. Or Tracked Next Day Delivery Service, which is a guaranteed delivery before 1pm the following day for orders, weighing no more than 10kg. The only exceptions to this are if the goods you have ordered are over 60cm in length or your order weight is more than the designated weight for the service offered. These orders are then dispatched via Royal Mail Standard Parcel Service and delivery times will be 3-4 working days.
Please note if your order includes an item over 60cm in length, it and anything else you order will be sent via Royal Mail Standard Parcel Service. Please do NOT select the Next Day Delivery option, as we are unable to offer this service for these items. Please note that we are unable to offer a refund on your postage costs if you select Next Day Delivery! All International orders under 2kg are dispatched using Royal Mail International Service and delivery is 5-8 working days. All International orders over 2kg are dispatched using Parcelforce Worldwide Service and delivery is 4-5 working days.
All UK orders under 5kg using the Tracked 2-3 Day Delivery Service, all UK orders under 10kg using the Tracked Next Day Delivery Service and all International orders under 2kg are dispatched using Royal Mail's Tracking Service and can be Tracked online by clicking here. All UK orders over 5kg using the Tracked 2-3 Day Delivery Service, all UK orders over 10kg using the Tracked Next Day Delivery Service and all International orders over 2kg are dispatched using Parcelforce's Worldwide Services, and can be Tracked online by visiting Parcelforce's Tracking Service website here.
For both Tracking Services you will need your Parcel Reference Number, which we will send you upon request. If you are having problems tracing your order please telephone us on (01223) 353003 or e-mail us at orders@jokeshop.co.uk with your name, address, postcode, telephone number, date of your order and your order reference number. This number can be found on the top of your invoice that is e-mailed to you when you place your order so we can investigate.
Please be aware if Royal Mail or Parcelforce has Industrial Action there will be a backlog of post and delivery can take longer. Please note that we do not accept responsibility for late delivery caused by Industrial Action. Please allow plenty of time for delivery. Please note that once an order has been dispatched it becomes the property and responsibility of either Royal Mail or Parcelforce to be delivered not The Magic Joke Shop. All items purchased from The Magic Joke Shop (Rochair Ltd) website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to our carriers, Royal Mail or Parcelforce.
If you have ordered using our Next Day Delivery Service and your order does not arrive by 1pm the following day you are entitled to claim compensation from Royal Mail not The Magic Joke Shop.
For your convenience you may check the status of our delivery companies by clicking on the following links. For Royal Mail's Service please click here. For Parcelforce's Service please click here.
